Privacy Policy

This Privacy Policy explains how Blue Leo Casino handles personal information when you visit the website, create or use an account, contact support or otherwise interact with our services. We aim to collect and use information fairly, transparently and only for legitimate business, security, service and legal purposes. This policy should be read together with the applicable website terms and any privacy notices shown when information is collected.

Blue Leo Casino operates under a licence issued by the Curaçao Gaming Control Board, with all account activity, transactions and personal data protected by SSL encryption and RNG-certified game outcomes.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Blue Leo Casino may collect information provided directly by you, information generated through your use of the website, and information needed to meet security, verification and legal requirements. We seek to ensure that information collected is relevant to the purpose for which it is used.

Account and contact information

When you register or manage an account, we may handle details such as your name, date of birth, residential information, country, username, login information and contact details. We may also handle information you provide when contacting customer support, submitting a request, reporting a problem, responding to a survey or communicating with us in another way. This information helps us create and administer your account, respond to enquiries, maintain accurate records and provide requested services.

Verification and identity information

To protect the website and its players, we may request information or documents used to confirm identity, age, location or account ownership. This may include identity documents, proof of address and other information relevant to verification checks. We may also handle information connected with responsible gambling, fraud prevention, account security, sanctions screening or other checks required for safe and lawful operation.

Payments and transactions

We may keep records about deposits, withdrawals, wagers, winnings, account balances and other account activity. Payment details may be processed by payment providers or other service providers involved in completing a transaction. We may receive transaction references, payment status information and limited payment-related details needed to reconcile transactions, prevent misuse and provide support.

Device, usage and cookie information

When you use the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language, time zone, pages viewed, approximate location, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website performance, maintain security and improve the user experience.

How and why information is used

Blue Leo Casino may use personal information for the purposes described below. The information used will depend on the service involved, the choices you make and the requirements that apply to the operation of an online gambling website.

To create, operate and maintain your account, including processing registrations, account changes and requests.
To provide access to website features and gambling services, and to keep account information accurate.
To verify your identity, age, location and account ownership before or during the use of relevant services.
To process deposits, withdrawals and other transactions, and to keep appropriate financial and transaction records.
To detect, investigate and prevent fraud, money laundering, unauthorised access, cheating, collusion and other misuse.
To protect the security, reliability and integrity of the website, systems, players and service providers.
To provide customer support, investigate complaints, answer questions and resolve technical or account issues.
To understand website usage, test functionality, monitor performance and improve content, services and accessibility.
To send service messages, account notices, security alerts and other communications needed to administer your account.
To send marketing communications where permitted and where you have given the required choice or consent.
To meet applicable legal, regulatory, tax, accounting, court, law enforcement and other official requirements.
To establish, exercise or defend legal rights, manage disputes and enforce applicable terms and policies.

We may use information where necessary to perform a service you have requested, protect the website and its users, comply with legal obligations, prevent harmful or unlawful activity, or pursue legitimate operational purposes. Where consent is the appropriate basis for a particular use, you may withdraw that consent as described in this policy. Withdrawing consent does not affect processing that took place before the withdrawal.

Marketing and service communications

We may contact you about account administration, security, transactions, changes to services or other information necessary to provide the website. These messages are different from promotional marketing. Where marketing communications are sent, you can use the available unsubscribe option or contact support@blueleocasino.wtf to withdraw your consent. Withdrawing marketing consent does not necessarily stop essential account, transaction or security messages.

Retention of information

Where information is no longer needed for a relevant purpose, we seek to remove it, anonymise it or securely retain it only where there is a valid reason to do so. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account security and communications records. The required retention period depends on the type of record and the obligation involved.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for login, navigation, security and core website functions. Others may help us remember settings, understand how visitors use the website, measure performance or support relevant communications. Cookies may be session-based or remain on your device for longer, depending on their purpose.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. Disabling certain cookies may affect login, preferences, functionality or the availability of some website features. Cookie choices made in a browser may apply only to that browser or device.

When information may be shared

We may share personal information where this is necessary to operate the website, provide a requested service, complete a transaction, conduct verification or protect players and systems. Recipients may include payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers working on our behalf.

Information may also be disclosed where required or permitted by law, in response to a valid official request, to protect rights or safety, or in connection with a dispute, investigation or suspected unlawful activity. Service providers are expected to handle information for authorised purposes and with appropriate security measures. We do not sell personal information as a general business practice.

Security and international handling

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure transmission and staff or supplier procedures. No internet transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and tell us promptly if you suspect unauthorised account activity.

Some service providers may handle information in a country other than Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing. The safeguards and requirements can depend on the location, service and type of information involved.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights are not always absolute, and a request may be subject to identity checks, legal requirements, security considerations or the need to protect another person’s information.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your personal information where it is no longer needed or where another valid basis for deletion applies.
Marketing consent: withdraw your consent to promotional marketing at any time. You can also use an unsubscribe option included in a marketing message.
Restriction or objection: in some situations, ask us to limit or stop a particular use of your information, subject to applicable exceptions.
Complaint: raise a privacy concern with us so that it can be reviewed and addressed.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@blueleocasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable information to verify your identity before acting on a request. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

We will review privacy requests within a reasonable timeframe and may explain if an action cannot be completed. For example, information may need to be retained to meet a legal obligation, complete a transaction, prevent fraud, resolve a dispute, maintain security or establish or defend a legal claim. Closing an account does not automatically erase every record connected with it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website with a revised effective date where appropriate. You should review this page periodically. If a change is significant, we may provide additional notice through the website or another suitable communication channel.

If you have questions about this policy or how your information is handled, contact support@blueleocasino.wtf. By continuing to use Blue Leo Casino after an updated policy is published, you acknowledge the revised information to the extent permitted by law.